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Competências
Experiência
Content Moderator
Bytedance
2022-01 - 2024-12
Reviewed large volumes of user‑generated text, images, videos and links to ensure compliance with platform policies. Enforced community standards by identifying and removing hate speech, harassment and graphic material. Collaborated with cross‑functional teams to improve moderation guidelines and reporting processes. Utilised internal moderation tools and dashboards to track performance metrics and maintain high accuracy rates.
French Agent Customer Service
Intelcia
2021-01 - 2022-12
Provided French‑language support to customers, handling inquiries and technical issues related to products and services. Conducted remote diagnostics using specialised software tools to identify and resolve problems efficiently. Assisted in content review tasks, ensuring compliance with company standards. Delivered clear troubleshooting guidance, contributing to improved customer satisfaction scores.
Formação
Bachelor degree, AIN CHOCH University
Idiomas
English
fluent
French
fluent
Arabic
native
Última atualização: há 1 semana