Network Support Engineer (Cape Verde)

About the role

We are looking for a Network Support Engineer to maintain and support our organization’s network infrastructure. The role ensures reliability, performance, and availability of network services while assisting with day‑to‑day operations and troubleshooting.

Key responsibilities

• Provide first‑ and second‑level support for network incidents and service requests.
• Troubleshoot IP addressing, DNS, DHCP, VLANs, and routing issues.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance, respond to alerts, and resolve outages.
• Maintain ticket updates and documentation for all incidents.
• Collaborate with internal IT teams to resolve complex problems.
• Assist with network maintenance, upgrades, and implementation projects.
• Communicate status and resolution timelines to stakeholders.

Required profile

• 1–3 years of experience in network support or a similar role.
• Strong understanding of TCP/IP, VLANs, routing, switching, DNS and DHCP.
• Experience with Cisco or comparable networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
• Basic knowledge of Windows Server environments and Active Directory is advantageous.

Required skills

• TCP/IP
• VLAN configuration
• Routing and switching
• DNS and DHCP
• Cisco networking equipment
• Network monitoring tools
• Ticketing systems
• Windows Server
• Active Directory