Nutanix Engineer / Networking IT Support Engineer (Freelance)

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix services on an on‑call freelance basis. The role covers both onsite and remote support for enterprise infrastructure across the island of São Vicente, Cape Verde. You will work with a variety of technologies, ensuring high availability and rapid resolution of incidents while delivering excellent customer service.

Key responsibilities

• Deliver onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network issues.
• Resolve network connectivity problems (TCP/IP, VLANs, DNS, DHCP, routing, switching).
• Implement and support backup and disaster‑recovery solutions.
• Respond to critical incidents within agreed response times.
• Collaborate with global and regional teams on cloud‑related projects.
• Maintain accurate technical documentation and incident reports.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands‑on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper‑V environments.
• Solid understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, routing, switching).
• Proven break‑and‑fix support experience in enterprise settings.
• Fluent English and good local communication skills.

Required skills

• Nutanix (AOS, AHV, Prism)
• VMware
• Hyper‑V
• TCP/IP, VLAN, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• PowerShell
• Python (optional but advantageous)
• CCNA certification
• Cloud platforms (AWS, Azure, GCP) – preferred