Group, Conference and Events Coordinator

About the role

Exceptional hospitality starts with you. As a Group, Conference and Events (GCE) Coordinator you will drive revenue by securing group and event bookings while delivering memorable experiences that brighten every guest’s stay.

Key responsibilities

• Convert leads into bookings by responding to and converting incoming group and event enquiries to meet sales targets and maximize revenue.
• Drive upselling and conversion by identifying opportunities to upsell services and increase conversion rates through consistent, high‑quality sales tactics.
• Optimize event scheduling by managing the events calendar to support optimal yield and space utilization.
• Build strong client relationships by engaging with customers to understand their needs, foster loyalty, and generate repeat and expanded business.
• Lead impactful site visits by arranging and conducting hotel show rounds to showcase spaces and services in alignment with client expectations.
• Support seamless event execution by ensuring accurate administration and smooth handover of booked events for successful on‑property delivery.
• Support hotel promotions by participating in promotional activities to increase visibility and drive GCE business.

Required profile

• Passion for spreading the light and warmth of hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership ability to inspire others.
• Teamwork mindset that drives the best outcomes.
• Ownership and accountability for results.
• Urgency and discipline to act in the moment and make a lasting impact.