Front Office Agent

About the role

The Front Office Agent supports daily front‑office operations at a Hilton hotel in Sal, delivering exceptional service to guests and ensuring smooth check‑in, check‑out, and concierge experiences.

Key responsibilities

• Assist the Front Office Manager with day‑to‑day front‑office tasks.
• Provide prompt, courteous service and actively seek opportunities to increase guest satisfaction.
• Gather and communicate guest feedback and relevant information to the team.
• Resolve or escalate guest complaints quickly and professionally.
• Promote up‑selling opportunities, events, and VIP services.
• Maintain up‑to‑date knowledge of hotel amenities, local attractions, and daily event schedules.
• Participate in front‑office meetings and adhere to fire, health, and safety regulations.
• Act in an environmentally‑conscious manner.

Required profile

• Previous customer‑service experience in hotel, leisure, or retail environments.
• Excellent interpersonal and communication skills.
• Commitment to high‑level service and ability to work under pressure.
• Professional grooming standards and flexibility to adapt to varied work situations.

Required skills

• High level of IT proficiency.

What we offer

• Opportunity to work with a leading global hospitality brand.
• Full‑time schedule with career development possibilities.
• Dynamic team environment focused on guest experience.