Content Moderator – Trust & Safety Specialist

About the role

We are looking for a dedicated Content Moderator (Trust & Safety Specialist) to join our global team. You will help keep our platform safe and welcoming by reviewing user‑generated content and ensuring it complies with our policies and legal standards.

Key responsibilities

• Review and act on reported text, images, and videos, focusing on high‑priority queues and edge cases.
• Monitor daily queues to spot emerging abuse patterns and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions.
• Participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red alert” situations such as graphic live‑streamed events or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional fortitude and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional nuances, cultural sensitivities, and historical contexts.
• Ability to distinguish hate speech from protected political speech and extremist content from documentary material.
• Track record of maintaining quality metrics while processing high volumes (80‑100+ pieces per hour).

Required skills

• Proficiency with moderation tools such as Hive, Besedo, and Salesforce.
• Comfortable using Google Workspace.